FAQs Related to Call Wait/ Call Hold/ Call Forwarding
- What is Call Wait feature?
Call waiting feature informs customer about incoming call even if the customer is busy talking with another customer.
- How to activate/deactivate Call Wait feature.
Option to activate deactivate call wait feature is normally present inside "Call Setting" menu of the phone. Or you can activate dialing *43# .Deactivate Using #43#. Check Call waiting status using code *#43#.
- Need to pay for Call Wait?
No need to pay. It is free for Nepal Telecom subscriber.
- What is Call Hold feature?
Call hold feature allows customer to place an active call on hold and initiate another call or answer an incoming call.
- How to Activate/De-activateCall hold feature?
Nepal Telecom have already provisioned this feature for all its valued customer.
- Need to pay for Call hold?
No need to pay. It is free for all Nepal Telecom subscriber.
- What is Call forwarding?
Call forwarding allows you to forward your incoming calls to another phone number.
- Types of Call Forwarding?
a. Unconditional Call Forwarding ( dial **21*Number# to activate )
Forwards all of your incoming call to another phone number.
b. Call Forwarding when busy (Dial **67* Number# to activate)
Forwards an incoming call when you are busy with another call.
c. Call forwarding when no reply (**61*Number# to activate)
Forwards the call when you did not answer an incoming call.
d. Call forwarding when not reachable (**62*Number# to activate)
Forwards the call when your phone is out of network coverage or phone is switched off.
- How to Activate/De-activate Call Forwarding?
Option to activate/deactivate above mentioned types of call forwarding is normally present inside "Call Setting" menu of the phone.or
a. Unconditional Call Forwarding ( dial **21*Number# to activate,##21# to deactivate)
b. Call Forwarding when busy(Dial **67* Number# to activate,##67 # to deactivate)
c. Call forwarding when no reply( dial **61*Number# to activate,##61 # to deactivate)
d. Call forwarding when not reachable( dial **62*Number# to activate, ##62# to deactivate)
- Need to pay for Call forwarding feature?
If "A-number" is making call to "B-number" and "B-number" forwards call to "C-number" then "A-number" pays as if it is calling "B-number" and "B-number" needs to pay as if it is calling "C-number".
- Any limitation to Call forwarding feature?
Calls can only be forwared to NT Network (PSTN/GSM/CDMA).
Call forwarding when busy and call Wait feature cannot be simultaneously active.
If you have NTPro , then you already have set call forwarding when not reachable to NTpro platform, if you again set unreachable forwarding to another number, your NTpro incoming will not work.
has always put its endeavors in providing its valued customers a quality service since its inception. To achieve this goal, technologies best meeting the interest of its customers has always been selected. The nationwide reach of the organization, from urban areas to the economically non- viable most remote locations, is the result of all these efforts that makes this organization different from others.
Mission, Vision & Goal
"Nepal Telecom as a progressive, customer spirited and consumer responsive Entity is committed to provide nation-wide reliable telecommunication service to serve as an impetus to the social, political and economic development of the Country"
"Vision of Nepal Telecom is to remain a dominant player in telecommunication sector in the Country while also extending reliable and cost effective services to all"
"Goal of Nepal Telecom is to provide cost effective telecommunication services to every nook and corner of country"
Always at Service
- 1400 - SMS to activate various GSM services
- 1413 - Pay your GSM Postpaid, PSTN & ADSL Bills
- 1414 - GSM Namaste Mobile Service Query
- 1415 - GSM Prepaid Recharge, CDMA Skyphone Service query
- 1498 - GSM Mobile Enquery
- 1606 - Query your PSTN Phone Bill